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/Order Cancellations
Order Cancellations 2018-09-05T12:33:19+01:00

Order Cancellations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Shop Infinity, for a full refund.

Order cancelations must be made via email, quoting your order number, within 7 working days of the day after you receive the goods to info@shopinfinity.co.uk

To cancel your Standard Delivery Order please contact us info@shopinfinity.co.uk

If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below.

Faulty Item

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I received the wrong item…

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.